Man and Van Queens Park Privacy Policy

This Privacy Policy explains how Man and Van Queens Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Queens Park area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all individuals who request, use, or show an interest in using Man and Van Queens Park services in the Queens Park area, including enquiries made by phone, text, online forms, or in person.

Data Controller

For the purposes of data protection law, Man and Van Queens Park is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you engage with our services in the Queens Park area.

Types of Personal Data We Collect

We may collect and process some or all of the following categories of personal data about you, depending on how you interact with us and which services you request:

Identification and contact details such as name, address, service address locations, contact preferences.

Service and booking information such as details of the items to be moved, access details for collection and delivery locations, preferred dates and times, vehicle and manpower requirements, and any special instructions relevant to the move.

Communication records such as notes from phone calls, text messages, online enquiries, and any correspondence relating to quotes, bookings, changes or complaints.

Payment and transaction information such as payment confirmations, transaction references, and details of services purchased. We do not store full card details if card payments are processed via third party payment processors.

Technical and usage data where you interact with our online presence, such as basic device information, pages viewed, dates and times of visits, and interactions with any online forms, where this is technically collected for the purpose of operating the service.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, amend a booking, or request information about our services. This may be by phone, text, online forms, or in person.

We may also receive personal data about you from third parties where someone else arranges a move on your behalf, for example a relative, landlord, letting agent, or business partner providing us with your contact or property details for the purpose of arranging services.

Purposes and Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. The main purposes and lawful bases are:

To provide quotes and respond to enquiries. We process your contact and service information in order to provide price estimates and respond to your questions. The lawful basis is our legitimate interest in responding to potential customers and promoting our services.

To perform a contract with you. When you book a service, we process your personal data to confirm the booking, plan routes, allocate staff and vehicles, carry out the move, and manage your account. The lawful basis is that the processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.

To process payments and manage invoices. We use your personal data to confirm and allocate payments, issue invoices and receipts, and manage any refunds. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.

To manage customer service and complaints. We use communication records and booking information to handle queries, complaints, or claims. The lawful basis is our legitimate interest in operating and improving our services, and where necessary, establishing or defending legal claims.

To comply with legal and regulatory obligations. We may process and retain certain information to meet our obligations under applicable law, such as tax and accounting rules, and to cooperate with lawful requests from authorities. The lawful basis is compliance with legal obligations.

To send limited service-related updates. We may contact you with essential information about your booking or our terms. The lawful basis is performance of a contract and our legitimate interest in ensuring services are delivered safely and efficiently.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting requirements.

Enquiry and quote information is generally retained for a limited period, after which it is deleted or anonymised unless you become a customer or we need to retain it for legitimate business or legal reasons.

Booking and service records, including basic contact information, job details, and payment records, are typically retained for a number of years from the date of the service to comply with tax, accounting, and potential warranty or dispute resolution requirements.

Communication records are kept for a period that allows us to manage your booking, handle complaints, and improve our services, after which they are securely deleted or anonymised unless we are required to keep them for legal or regulatory reasons.

When the relevant retention periods end, we either securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to use your data according to our instructions and for the purposes described below, and are required to protect your data in accordance with data protection law.

Types of processors we may use include:

Payment processing providers, who process card or electronic payments and help us verify and allocate payments. We do not store full payment card details where the payment is processed by such providers.

IT and communications service providers, who support our phones, messaging systems, and any booking or scheduling tools that may store customer details.

Professional advisers and insurers, such as accountants, legal advisers, and insurance providers, where this is necessary for accounting, legal compliance, or handling claims.

We may also share your personal data with third parties where we are required to do so by law, regulation, or a court order, or where sharing is necessary for the establishment, exercise, or defence of legal claims.

We do not sell your personal data and we do not share it with third parties for their independent direct marketing purposes.

International Transfers

Where any of our service providers or their systems are located outside the United Kingdom, we take steps to ensure that your personal data is protected with appropriate safeguards, in line with data protection law. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection as recognised by relevant authorities.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply in respect of personal data we hold about you as a customer or prospective customer of Man and Van Queens Park in the Queens Park area.

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the data we hold about you, together with certain information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data. We encourage you to let us know if your details change so that we can keep our records up to date.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or you withdraw consent where consent was the lawful basis. This right is subject to any legal obligations requiring us to retain data.

Right to restriction of processing. You can request that we restrict processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our use of it, while we consider your request.

Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities, and we will stop processing unless we have compelling legitimate grounds which override your interests or where processing is needed for legal claims.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly first.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who need it to perform their duties, and using appropriate security controls in our systems and processes.

Policy Scope and Updates

This Privacy Policy applies to all Man and Van Queens Park customers and prospective customers in the Queens Park area. It covers personal data collected before, during and after the provision of our services, and applies regardless of the method you use to contact us.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. The updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.



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Unbeatable prices for quality man and van Queens Park services

Why waste your time looking for a reputable man and van company when the most reliable one is right here? With same day service available at an incredible price and genuinely the best prices you will not find a better removals team than us. And remember no matter how many items you need moved, or how awkward the furniture, we can make it happen. To discuss your requirements and to book an appointment with our moving specialists, simply call to speak with one of our friendly advisers. Moving house has never been so simple with our man and van Queens Park experts!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Queens Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Greville Rd
Postal code: NW6 5HT
City: London
Country: United Kingdom

Latitude: 51.5360550 Longitude: -0.1907800
E-mail:
[email protected]

Web:
Description: Our man and van removal company in Queens Park, NW6 is one of the most famous and preferred company in the area. Contact us today.
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