Man and Van Queens Park Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Queens Park provides man and van, removals, collection, delivery and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Customer means the individual, business or organisation booking or using our services.

We, us, our means Man and Van Queens Park, the service provider.

Services means man and van, removals, transport, loading and unloading assistance, collection and delivery, and any related services we agree to provide.

Goods means any items, property or possessions which we agree to transport, move, carry, store or handle.

Quotation means the price or estimate provided to you for the services, whether given verbally, in writing, or via any online or digital booking system.

2. Scope of Services

We provide man and van and removals services primarily in and around Queens Park and the wider area we agree at the time of booking. The specific services to be provided, the locations, and the date and time of service will be as stated in your booking confirmation or agreed between you and us in writing.

Our services may include the provision of one or more removal operatives, a suitable vehicle, labour for loading and unloading, and transport of goods to the agreed destination. We do not undertake specialist removal work such as removal of heavy machinery, hazardous materials, or any items requiring specialist equipment, unless expressly agreed in advance.

3. Booking Process

Bookings can be made by the customer through our accepted channels, including by phone or via any online booking system we may make available. A booking is not confirmed until we have accepted it and you have received confirmation from us specifying the date, time, pickup and drop-off locations, and the agreed rate.

You are responsible for providing accurate and complete information when making a booking, including:

The full addresses for collection and delivery.

Details of access at both addresses, including stairs, lifts, parking restrictions, and any known access issues.

An accurate description of the goods, including any particularly large, heavy, fragile or valuable items.

Any other factor that may affect the time required or the nature of the service.

Our quotation and confirmation are based on the information you provide. If information is inaccurate or incomplete, we reserve the right to adjust the price, change the vehicle or staffing requirements, or refuse to complete part or all of the service if it would be unsafe or unreasonable to do so.

4. Quotations and Pricing

Unless otherwise stated, quotations are estimates based on the information supplied by you and are not binding if the actual work differs from that originally described. Quotations may be given as an hourly rate, a fixed price, or a combination of both, and will specify whether there is a minimum charge period.

Our quotation does not include:

Parking charges, congestion charges, tolls or fines incurred because of circumstances beyond our reasonable control.

Packaging materials, disassembly or reassembly of furniture or fittings, or disconnecting and reconnecting appliances, unless expressly agreed.

Removal of doors, windows, or other fixtures to gain access, unless agreed in advance.

Any duties, taxes or charges imposed by third parties at delivery locations.

We may amend or withdraw a quotation in the event of obvious error, a material change in circumstances, or changes requested by you.

5. Payments and Charges

Unless otherwise agreed, payment for our services is due either in advance or on the day of service before completion of unloading. We may require a deposit to secure your booking, particularly for larger moves or peak periods.

We accept payment by the methods stated at the time of booking. You agree to ensure that payment is made in full, without set-off or deduction, for all charges due, including any additional charges incurred during the service, such as waiting time, extra labour, or additional stops.

Waiting time may be charged if we are unable to commence or continue the service due to delays caused by you, your agents, or third parties under your control. Additional time worked beyond the agreed booking period may also be charged at the applicable hourly rate.

If payment is not made when due, we reserve the right to:

Withhold delivery of goods until payment is received in full.

Charge reasonable interest on overdue amounts.

Recover any costs incurred in pursuing late payment, including administrative and legal costs.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the conditions set out in this clause.

If you wish to cancel, you must notify us as soon as possible via the same method used for booking or through another agreed communication method. Cancellation charges may apply depending on the notice given.

We reserve the right to apply the following cancellation charges, unless otherwise stated at the time of booking:

More than 48 hours before the scheduled start time: no cancellation fee or a nominal administrative fee, as advised at booking.

Between 24 and 48 hours before the scheduled start time: a percentage of the quoted price or loss of deposit.

Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the quoted price.

Amendments to the date, time, or scope of service are subject to availability and may result in an adjusted price. If we are unable to accommodate a requested change, your original booking will remain in place unless you choose to cancel, in which case the standard cancellation terms apply.

In the event that we have to cancel or reschedule your booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather or other events of force majeure, we will inform you as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for the affected service. We will not be liable for any consequential loss arising from such cancellation or rescheduling.

7. Customer Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at the collection and delivery addresses to provide access, confirm the items to be moved, and sign any necessary documentation.

Ensuring that all goods are securely packed, properly protected and ready to be moved, unless packing services have been agreed as part of the booking.

Ensuring that all items to be moved are clearly identified and separated from any items that are not to be moved.

Ensuring that all appliances are disconnected, defrosted and drained, and that any fixtures or fittings to be removed are detached before our arrival, unless we have agreed to carry out such tasks.

Providing suitable parking arrangements for our vehicle at both collection and delivery points, including any necessary permits or prior arrangements where local restrictions apply.

Complying with all applicable laws and regulations and not asking us to transport any prohibited, unsafe or illegal items.

8. Items We Do Not Carry

Unless expressly agreed in writing and suitably prepared for transport, we do not carry:

Hazardous, flammable, explosive or toxic materials.

Illegal goods, stolen items, or any goods that you do not have the right to possess or move.

Live animals or plants requiring special care or regulatory compliance.

Cash, securities, jewellery, watches, precious metals, valuable collections, or other high-value items not declared to us in advance.

Perishable goods or items requiring controlled temperature.

If any such items are moved without our knowledge, we accept no liability for loss or damage, and you will be responsible for any loss, damage, or penalties we may incur as a result.

9. Liability for Loss or Damage

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is subject to the limitations set out in this clause.

We will not be liable for:

Loss or damage arising from your failure to adequately pack or protect goods, unless we have agreed to provide packing services and have been negligent in providing such services.

Loss or damage caused by defects in goods, including inherent vice, faulty construction, or pre-existing damage.

Loss or damage to items such as furniture assembled from flat packs, unless disassembled and reassembled by us, and then only where damage is caused by our negligence.

Loss or damage resulting from your failure to secure valuables or confidential documents.

Loss or damage caused by normal wear and tear, atmospheric or climatic conditions.

Indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity, whether arising in contract, tort or otherwise.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount proportionate to the value of the goods moved and the price paid for the service. You may request additional cover or insurance at the time of booking, where available and subject to additional cost.

Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of completion of the service. You should provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the goods.

10. Access and Property Damage

You are responsible for ensuring that adequate access is available at both collection and delivery addresses. If access is restricted or difficult, we may charge additional fees for extra time or staff required, or we may refuse to move certain items if doing so would risk damage to property or personal injury.

We will take reasonable care to avoid damage to your property when carrying out the service. However, we are not liable for damage to premises or property where such damage arises from:

Pre-existing structural weakness or defects.

Moving goods through confined spaces, narrow staircases, or over surfaces where there is a foreseeable risk of damage and you have been advised of such risk.

Work carried out at your express request against our advice.

You should take reasonable steps to protect flooring, walls, and fixtures, and to remove any obstacles that may cause damage or injury.

11. Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company, and we only remove waste or unwanted items where this has been specifically agreed as part of the service.

Any removal of waste, rubbish, or items for disposal will be charged separately and must comply with relevant laws. We will not carry or dispose of hazardous, clinical, chemical, or prohibited waste. You are responsible for informing us if any items for disposal may be subject to special handling or regulatory control.

If you ask us to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not contain personal data or confidential information. We will not be liable for any loss of data or confidential information contained in items disposed of at your request.

12. Delays and Force Majeure

We will use reasonable efforts to adhere to agreed timescales but cannot guarantee arrival or completion times. We are not liable for delays caused by events beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, weather conditions, breakdowns, or delays caused by third parties.

If a delay is caused by factors within your control, such as lack of access, incomplete packing, or absence of an authorised person, we may charge for additional waiting time or reschedule the service, applying additional charges if appropriate.

13. Insurance

We maintain appropriate insurance cover for our business activities in line with industry practice. Our standard prices do not include separate insurance for your specific goods beyond the limitations set out in these terms. You are advised to arrange your own insurance cover for high-value or particularly fragile items if necessary.

14. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with our operative on the day where possible so that we have an opportunity to resolve it promptly. If the matter cannot be resolved at the time, you should submit a written complaint as soon as possible, providing full details of the issue and any supporting evidence.

We will investigate complaints in a fair and timely manner and respond to you with our findings and any proposed resolution. Our liability, if any, will be determined in accordance with these Terms and Conditions.

15. Data Protection and Privacy

We collect and process personal information necessary to manage your booking, provide our services and administer our business. By using our services, you consent to our use of your personal information for these purposes. We will take reasonable steps to protect your data and will not sell your personal details to third parties.

We may use your contact details to provide updates, confirmations and service-related communications. You may request that we do not use your details for any optional marketing communications.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any changes will be effective when posted on our website or otherwise communicated to you.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deleted or limited to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.



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Unbeatable prices for quality man and van Queens Park services

Why waste your time looking for a reputable man and van company when the most reliable one is right here? With same day service available at an incredible price and genuinely the best prices you will not find a better removals team than us. And remember no matter how many items you need moved, or how awkward the furniture, we can make it happen. To discuss your requirements and to book an appointment with our moving specialists, simply call to speak with one of our friendly advisers. Moving house has never been so simple with our man and van Queens Park experts!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Queens Park Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 2 Greville Rd
Postal code: NW6 5HT
City: London
Country: United Kingdom

Latitude: 51.5360550 Longitude: -0.1907800
E-mail:
[email protected]

Web:
Description: Our man and van removal company in Queens Park, NW6 is one of the most famous and preferred company in the area. Contact us today.
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